3bd9 Privacy Policy

Introduction

This Privacy Policy ("Policy") sets out the basis on which 3bd9 ("we", "us", "our", "the Platform") collects, uses, stores and discloses personal data about individuals ("you", "your", "Player", "User") who access or use the 3bd9 online gaming platform available at https://3bd9.app and any associated mobile applications or services. By registering an account or continuing to use the 3bd9 platform, you acknowledge that you have read and understood this Policy.

3bd9 is committed to handling your personal data with care, transparency and in compliance with applicable data protection principles. We collect only the data we genuinely need to provide our services, fulfil our legal obligations, and improve the safety and quality of the platform experience for all players in Bangladesh and beyond.

Information We Collect

3bd9 collects personal data through three primary channels: information you provide directly when registering or using the platform, information generated automatically as you interact with the platform, and information we receive from third parties such as payment processors and identity verification services. The categories of personal data we collect are described below.

Identity and Account Information

• Full legal name, date of birth, and gender (where provided).
• Residential address, city, and postcode (including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar or any other location in Bangladesh).
• Government-issued photo identification documents submitted during Know Your Customer (KYC) verification, such as National ID card or passport.
• Account username and encrypted password credential.
• Mobile phone number and email address used as primary contact and account recovery channels.

Financial and Transaction Information

• Details of deposits and withdrawals processed through your account, including the payment method used (such as bKash, Nagad, Rocket, Upay, Visa or Mastercard) and transaction amounts in BDT.
• Partial payment instrument identifiers (such as the last four digits of a card or the registered mobile wallet number) retained for fraud prevention and payment matching purposes. We do not store full card numbers or mobile banking PINs.
• Bonus claim history, promotional participation records and wagering activity tied to bonus fulfilment.
• Account balance history and withdrawal request records, retained in accordance with our data retention schedule.

Technical and Usage Information

• Device information including device type, operating system version, browser type, and unique device identifiers.
• IP address, approximate geolocation derived from IP, login timestamps, and session duration data.
• Game session logs including games played, bet amounts, win/loss outcomes, and in-game action sequences, used for dispute resolution, responsible gaming monitoring, and platform integrity verification.

How We Use Your Information

3bd9 uses the personal data we collect for the following purposes. We will not use your data for any purpose that is incompatible with those stated below without first obtaining your explicit consent or where required to do so by law.

• Account creation and management — to register your account, verify your identity, manage your preferences, and provide the core gaming and betting services of the 3bd9 platform.
• Payment processing — to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard and other supported payment methods, and to maintain accurate financial records.
• Legal and regulatory compliance — to fulfil Know Your Customer (KYC), anti-money laundering (AML), and responsible gaming obligations, including age verification (21+), transaction monitoring, and mandatory reporting to relevant authorities where required by applicable law.
• Fraud prevention and security — to detect, investigate and prevent fraudulent transactions, bonus abuse, money laundering, account takeover attempts, and other prohibited conduct that threatens the integrity of the platform.
• Customer support — to respond to your queries, complaints, and account-related requests submitted via live chat or email, and to maintain records of support interactions for quality assurance and dispute resolution purposes.
• Responsible gaming monitoring — to identify patterns of play that may indicate problem gambling behaviour, to apply responsible gaming interventions such as deposit limits, cool-off periods, or self-exclusion, and to comply with our duty of care to players.
• Platform improvement — to analyse aggregated, anonymised usage patterns to improve the performance, design, and content of the 3bd9 platform, provided this analysis does not identify individual players.

Legal Basis for Processing

Every instance of personal data processing by 3bd9 is grounded in at least one recognised lawful basis. The primary legal bases on which we rely are:

• Contractual necessity — processing required to fulfil the agreement between you and 3bd9, including operating your account, processing bets and payments, and delivering the services you have requested.
• Legal obligation — processing required to comply with applicable legal and regulatory obligations, including KYC identity verification, AML transaction monitoring, and the application of responsible gaming controls mandated by applicable standards.
• Legitimate interests — processing carried out in pursuit of 3bd9's legitimate business interests, including fraud prevention, platform security, and the improvement of platform services, provided such processing does not override your fundamental rights and freedoms.
• Consent — where we rely on your consent as the legal basis (for example, for optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Information

3bd9 does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the purpose in question.

Payment and Financial Service Providers

We share necessary transaction and identity data with payment processors and mobile financial service providers (including bKash, Nagad, Rocket, Upay and card scheme operators) to the extent required to process your deposits and withdrawals and to prevent fraud. These providers are bound by contractual data protection obligations and are prohibited from using your data for any purpose beyond the specific transaction for which it was shared.

Identity Verification and KYC Providers

We may share identity documents and personal data with third-party KY C verification partners to verify your age, identity and address as required under our compliance obligations. These partners are contractually obligated to process your data solely for verification purposes and to apply appropriate security standards in doing so.

Law Enforcement and Regulatory Authorities

We may disclose personal data to law enforcement agencies, financial intelligence units, regulatory bodies, or courts where we are legally required to do so, where disclosure is necessary to prevent or detect crime, or where disclosure is necessary to protect the vital interests of a person. We will notify you of any such disclosure where we are legally permitted to do so.

Technology and Platform Service Providers

We engage trusted technology partners — including game content providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming and Ezugi — who may process limited technical and session data in the course of delivering their game services through the 3bd9 platform. These providers act as data processors under contractual arrangements that prohibit them from using player data for their own independent purposes.

Cookies and Tracking Technologies

3bd9 uses cookies and similar tracking technologies to operate the platform, maintain your session, and collect usage data that helps us understand how the platform is used and where it can be improved. The types of cookies we use are:

• Essential cookies — strictly necessary to operate the platform and maintain your authenticated session. These cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your preferences such as language settings, so you do not have to re-enter them each time you visit.
• Analytics cookies — used to collect aggregated information about how players interact with the platform (pages visited, features used, error encounters). This data is anonymised and is used solely to improve the platform.
• Security cookies — used as part of our fraud prevention and session integrity systems, for example to detect whether multiple accounts are being accessed from the same device or IP address.

You can manage cookie preferences through your browser or device settings. Please note that disabling certain cookies may affect the functionality of the 3bd9 platform. We do not use third-party advertising cookies and we do not share cookie data with advertising networks.

Data Retention

3bd9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal retention obligations. Our standard data retention periods are: account information and transaction records are retained for a minimum of 5 years from the date of account closure, in compliance with anti-money laundering record-keeping requirements; game session logs and bet history are retained for a minimum of 3 years from the date of each session; communications with the support team (including chat transcripts and emails) are retained for 2 years from the date of each interaction; device and technical log data is retained for a maximum of 12 months.

When personal data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised so that it can no longer be associated with an individual player. Where anonymisation is not technically feasible, the data is deleted in full.

Data Security

3bd9 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: SSL/TLS encryption for all data transmitted between your device and the 3bd9 platform; encryption of sensitive data at rest, including identity documents and financial records; access controls that restrict access to personal data to authorised personnel only, on a strictly need-to-know basis; regular security assessments and penetration testing of platform infrastructure; and multi-factor authentication requirements for administrative access to systems that hold personal data.

Whilst 3bd9 takes reasonable steps to protect your personal data, no system can be guaranteed to be completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, 3bd9 will take appropriate steps to contain the breach, assess its impact, notify the affected players, and implement remedial measures. If you become aware of any suspected security incident involving your 3bd9 account, please contact support immediately.

Your Data Protection Rights

Subject to applicable law and certain limited exceptions (for example where processing is required for legal compliance or fraud prevention), you hold the following rights in respect of your personal data held by 3bd9. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receiving your request.

Please note that exercising certain rights — particularly erasure — may result in your account being closed, as we may be unable to provide our services without holding the relevant personal data. We will inform you of any such consequence before actioning your request.

Children's Privacy

3bd9 is strictly an adult-only platform. Access to the platform is prohibited for any person under the age of 21. We do not knowingly collect personal data from persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe that a person under your care has accessed 3bd9 or provided personal data to us, please contact [email protected] immediately so we can take appropriate action.

Third-Party Links

The 3bd9 platform may contain references to third-party services or game providers. This Privacy Policy applies only to data processed by 3bd9. We are not responsible for the privacy practices of any third-party website, application or service that may be accessible through or referenced on the 3bd9 platform. We encourage you to review the privacy policies of any third-party service you access independently of 3bd9.

International Data Transfers

3bd9 operates in a cross-border digital environment. In the course of providing our services, your personal data may be transferred to, stored in, or processed by systems located outside Bangladesh. Where such transfers occur, 3bd9 ensures that appropriate safeguards are in place, which may include contractual data protection clauses with the receiving party, to ensure your personal data receives an equivalent level of protection to that which applies within Bangladesh. By using the 3bd9 platform, you acknowledge and consent to your personal data being transferred and processed in this manner as necessary to provide the services you have requested.

Changes to This Privacy Policy

3bd9 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via in-platform notification or by email to the address registered on their account, with reasonable advance notice where practicable. The updated Policy will be published on this page with a revised "Last Updated" date. Where a change materially affects how we use your personal data, we will seek your renewed consent where this is required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how 3bd9 is protecting your data. Your continued use of the platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes.

Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how 3bd9 handles your personal data, please contact our support team. For data rights requests (access, erasure, rectification, portability, restriction, or objection), please email [email protected] with the subject line "Data Rights Request" and include your full name, registered mobile number, and a description of your request. We will acknowledge receipt within 5 business days and provide a substantive response within 30 days.

This Privacy Policy was last reviewed in January 2026. 3bd9 is committed to maintaining the privacy and security of all players on its platform, including those accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh.