Responsible Gaming at 3bd9

Responsible Gaming Tools Available on 3bd9

All responsible gaming controls listed below are available directly through your account settings or by contacting the 3bd9 support team. There is no waiting period to activate a protective measure — restrictions take effect immediately upon request.

Setting and Managing Your Deposit Limits

Deposit limits are one of the most effective tools for staying in control of your gaming spend. 3bd9 allows you to set limits at three different time intervals, giving you maximum flexibility while keeping your budget protected.

• Daily deposit limit — caps the total amount you can deposit in any 24-hour rolling window.
• Weekly deposit limit — caps total deposits across a 7-day rolling period, useful for players who prefer to track spending week by week.
• Monthly deposit limit — caps total deposits across a calendar month. This is the recommended option for players who receive monthly income payments via bKash, Nagad or Rocket.
• Limit reductions take effect immediately. Limit increases are delayed by 7 days to give you time to reconsider. Both types are managed through your account settings or via our support team.

We strongly recommend that every player on 3bd9 sets at least a monthly deposit limit from the moment they open their account. Starting with a comfortable limit from the beginning is one of the best habits a responsible player can form.

Time-Out and Cool-Off Periods

Sometimes all you need is a short step back. 3bd9 offers two levels of temporary break that you can activate at any time without explanation or justification.

Short Time-Out (24 hours to 30 days)

A short time-out suspends your ability to log in, place bets, or make deposits for the selected period. Your account remains open and your balance is preserved. At the end of the time-out, access is automatically restored — but only if you have not requested an extension. You may extend a time-out at any time, but you cannot shorten it once it has started.

Extended Cool-Off (1 to 6 months)

An extended cool-off works in the same way as a short time-out but applies for a longer period. It is designed for players who feel they need a more substantial break from the platform. During a cool-off period you will not receive any promotional communications from 3bd9. At the end of the period you may choose to reactivate your account, or you may request a further extension or permanent self-exclusion at any time.

Self-Exclusion at 3bd9

If you feel that you have lost control of your gambling or that gaming is causing serious harm to you or your family, self-exclusion is the right step. 3bd9's self-exclusion programme permanently or semi-permanently removes your ability to access the platform. The available exclusion durations are:

• 3-month self-exclusion — suitable for players seeking a serious break with the intention to reassess after three months.
• 6-month self-exclusion — recommended for players who have identified a pattern of problematic gambling behaviour and want a substantial break.
• 12-month self-exclusion — for players who need a full year away from gaming to regain perspective and seek appropriate support.
• Permanent self-exclusion — closes your account permanently. Any remaining real-money balance (excluding bonus funds) is returned to your verified payment method. This action cannot be undone.

To request self-exclusion, contact the 3bd9 support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Self-exclusion takes effect within 24 hours. During an active self-exclusion, 3bd9 will make every reasonable effort to prevent a new account being registered from the same device, IP address or identity details.

Signs That Gaming May Be Becoming a Problem

Problem gambling can affect anyone. It often develops gradually, and many players do not notice the shift until it has already caused harm. The following are common warning signs that your relationship with gaming may need attention:

• ⚠️Spending more money on gaming than you planned or can comfortably afford.
• ⚠️Chasing losses — continuing to bet in an attempt to win back money you have already lost.
• ⚠️Borrowing money from family, friends or financial services to fund gambling.
• ⚠️Feeling anxious, restless or irritable when not gaming, or when you try to reduce or stop.
• ⚠️Lying to family members or hiding gaming activity from people close to you.
• ⚠️Neglecting work, studies, family responsibilities or personal health because of gaming.
• ⚠️Using gaming as a primary way to escape stress, depression or personal problems.

Age Verification — 21+ Only

3bd9 operates a strict minimum age policy. Access to the platform — including all gaming, betting, and financial transactions — is permitted only to individuals who are 21 years of age or older. This policy applies to all players in Bangladesh and all regions served by 3bd9, without exception.

All players are required to complete identity verification (KYC) before they can make a withdrawal. This process verifies your age, identity, and address. Players found to be under 21 will have their account permanently closed and any deposited funds (excluding bonus funds) returned to the original payment method. 3bd9 uses automated and manual verification processes to enforce this policy consistently.

How 3bd9 Supports Players in Difficulty

If you are concerned about your gaming habits or those of someone you care about, 3bd9 is here to help. Our support team is trained to handle responsible gaming requests with sensitivity, discretion and speed. You will never be judged for reaching out.

3bd9's Commitment to Responsible Gaming

Responsible gaming is not a compliance checkbox for 3bd9 — it is a core part of how we operate. We build protective tools into the platform by design, train our support staff to recognise and respond to signs of harm, and regularly review our policies to ensure they reflect best practice. We believe that a player who games responsibly is a player who enjoys our platform for longer, and that sustainable, healthy gaming is good for everyone.

We are committed to never targeting vulnerable players with promotional material. Our marketing is designed to attract new players, not to re-engage players who have indicated they need a break. If you have set a responsible gaming restriction on your account, you will be automatically removed from all promotional mailing lists until that restriction expires or is formally lifted by you.

3bd9 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar. Wherever you are, our responsible gaming tools are available to you 24 hours a day, 7 days a week, 365 days a year. Gaming should add to your life, not take from it. If it ever stops feeling that way, please reach out — we are here.